Customer Testimonials

After Hyundai Roadside assistance towed my unresponsive Ioniq 5 to the local Hyundai service center in Grand Rapids (not Betten Hyundai) and I was notified that they had a 6-8 week wait time before my car could even be inspected, I called around to more distant Hyundai service centers and found Betten Hyundai in Muskegon which got me in the same day and fixed the problem the same day! They were friendly and helpful and efficient--really saved the day (let alone 2 months of waiting without a car)!

Betten Hyundai in Muskegon completed a warranty replacement of a leaking rear shock on a Tucson Hybrid. With 32K miles, I was told it had to be evaluated at a dealer to determine whether it could be warranty claim. After waiting a little longer than I expected, Matt Dean came back and advised that it was determined to be covered by warranty and since they had two shocks in stock they went ahead and replaced both rear shocks (as recommended). So, the wait time was reasonable and I didn't need to make another appointment - Great Experience with Matt ... Read More

Full review text opened.

Google - Sep 17, 2026

Betten Hyundai in Muskegon completed a warranty replacement of a leaking rear shock on a Tucson Hybrid. With 32K miles, I was told it had to be evaluated at a dealer to determine whether it could be warranty claim. After waiting a little longer than I expected, Matt Dean came back and advised that it was determined to be covered by warranty and since they had two shocks in stock they went ahead and replaced both rear shocks (as recommended). So, the wait time was reasonable and I didn't need to make another appointment - Great Experience with Matt Dean and Betten Hyundai dealership.

Thanks Betten for my new Santa Fe! Ask for my man Hunter, he will do you right all the way through the process and after!

I ended up having to have my Santa Fe towed here over the weekend since this was the closest dealership (while we were 3hrs away on vacation no less 😵‍💫), and the service department went above and beyond my expectations!! Matt was incredible with his communication, knowledge, and eagerness to get me back on the road. Between the customer service, the super quick turnaround time, and the excellent repair - this dealership was honestly worth the 2hr drive to pick up my car. I absolutely would recommend.

We brought our Tucson here after the engine began knocking at around 36,000 miles, which was fortunately covered under warranty, after 3 months of surviving with just one vehicle, they finally gave it back to us with low coolant. Same vehicle is now at 57,000 miles with loss of engine power and won't go over 2200 RPMs. Now they are saying they can't even get it into the shop for 6 to 8 weeks. Would only recommend Betten or Hyundai to my worst enemy.

I drove three hours to Betten Hyundai in Muskegon to purchase my vehicle, and I couldn’t be happier with the experience. From beginning to end, Chip was absolutely wonderful to work with. Because I was traveling such a long distance and needed to get back home in time to pick up my children from school, I was especially appreciative of how well Chip prepared everything ahead of time. He had all of my documents ready in the finance department when I arrived, which made the purchasing process incredibly smooth and efficient. Chip was also extremely responsive throughout the entire ... Read More

Full review text opened.

Google - Aug 28, 2026

I drove three hours to Betten Hyundai in Muskegon to purchase my vehicle, and I couldn’t be happier with the experience. From beginning to end, Chip was absolutely wonderful to work with. Because I was traveling such a long distance and needed to get back home in time to pick up my children from school, I was especially appreciative of how well Chip prepared everything ahead of time. He had all of my documents ready in the finance department when I arrived, which made the purchasing process incredibly smooth and efficient. Chip was also extremely responsive throughout the entire process. He answered all of my questions over the phone whenever I called and made sure I understood everything before making the trip to Muskegon. There were no surprises when I arrived. I received a great price on my vehicle, and everything that was supposed to be included was ready for me, my warranty paperwork, title paperwork, keys, and all of the accessories that came with my vehicle. Everything was organized and taken care of exactly as promised. I was a little nervous about making such a long trip, but Chip completely exceeded my expectations. He followed through on what he promised, respected my time, and made buying a new vehicle an enjoyable experience. I absolutely love my new vehicle, and I would highly recommend Chip to anyone looking for a knowledgeable, honest, and genuinely helpful salesperson. The three-hour drive was absolutely worth it! Thank you, Chip, for making my car-buying experience truly five-star! ⭐⭐⭐⭐⭐

tb was an amazing help thank you

Very poor customer service from Hunter. Does not return phone calls. I contacted used car salesperson but Hunter tool over process. Deceptive pricing on CarGurus.

Cody Chipman is a great salesman! Very knowledgeable, polite and professional! Highly recommend!!

We are from Iowa but in Michigan on vacation. Our 2025 Palisade with less than 40k miles started being rough as it went through the gears during acceleration. After some back and forth with the dealer we bought the car from and a garage here in Michigan it was determined a Hyundai dealer needed to perform a “judder test” in order to determine the cause and severity of the issue. On Friday We scheduled an 8 am Saturday “Diagnostic/Judder test” appointment through the contact card on Betten Hyundai’s website. 5 hours later we were contacted by a Service manager advising they ... Read More

Full review text opened.

Google - Jul 14, 2026

We are from Iowa but in Michigan on vacation. Our 2025 Palisade with less than 40k miles started being rough as it went through the gears during acceleration. After some back and forth with the dealer we bought the car from and a garage here in Michigan it was determined a Hyundai dealer needed to perform a “judder test” in order to determine the cause and severity of the issue. On Friday We scheduled an 8 am Saturday “Diagnostic/Judder test” appointment through the contact card on Betten Hyundai’s website. 5 hours later we were contacted by a Service manager advising they were closed on Saturdays. We explained the whole situation and that their own virtual assistant scheduled us. We asked him for a way to be seen the following week so we could know if the car was safe to drive home but he said they were booked solid and he couldn’t help us. I then contacted Sales Manager Brandon (after calling the main line and just asking to speak to a manager) he was very polite and helpful. He advised we likely wouldn’t have a resolution until Monday since it was so late in the day on Friday which was reasonable. At 9:16 am Monday Brandon texted that he’d given our information to the proper party and he was going to shift things around for us shortly and call us. At 1:14 pm I texted Brandon and told him I had not heard anything. At 1:22 pm Brandon texted back that he’d just talked to Craig in Service and he’d call us shortly. At 4:29 pm I texted Brandon again advising no one had called us. At 4:30 pm Brandon texted back apologizing and advising he’d sent a text to his boss and Craig. At 4:39 pm Craig finally called me but advised they were booked for a month and could not get us in. When I asked if they could just diagnose the issue and tell me if it was safe to drive home he first asked me for my opinion on it. Next he advised since there were no warning lights on there was nothing he could do and it should be fine. Lastly he, inexplicably, decided to tell me he once had a car doing this same sort of thing and he and his wife just continued to drive it until they sold it. Terrible customer service by the service department and a terrible Virtual Assistant. Brandon was good, though.

I've never ever seen a place like this charge you $150 for an oil change. Even those places change oil quickly; never charge more than $100. I am their customer, who bought a car from them back in 2024. The guy who works there doesn't give a shit about the customers. It seems like he doesn’t care; $150 seems normal to him. It’s Hyundai. $150 for an oil change I would give 0

These guys are smart and helpful stephon went above and beyond

Work done promptly and done in less time than quoted. Easy to schedule.

I would highly recommend staying away from this dealership unless you can shop in person. I purchased my vehicle in January as a CPO unit. I was promised a smooth process and delivery. Upon delivery, the vehicle did not have a full tank of gas as promised ( not to mention Zach was aware I would be traveling to Illinois for my mothers funeral), there was only one key fob when the paperwork stated two and my vehicles warranty had not been registered with Hyundai. I was not aware of this until March when I stopped into a local dealer to ... Read More

Full review text opened.

Google - Jun 22, 2026

I would highly recommend staying away from this dealership unless you can shop in person. I purchased my vehicle in January as a CPO unit. I was promised a smooth process and delivery. Upon delivery, the vehicle did not have a full tank of gas as promised ( not to mention Zach was aware I would be traveling to Illinois for my mothers funeral), there was only one key fob when the paperwork stated two and my vehicles warranty had not been registered with Hyundai. I was not aware of this until March when I stopped into a local dealer to inquire about my responsibilities as the owner. I called and even left a voicemail to AJay the finance manager who did not reach back out. I called again the second day and eventually spoke with Brandon who got this figured out after a week of texting and checking in. I then attempted to use 1 of the 2 free service’s that was promised during my deal. The service department stated they did not see this nor was it valid. I called Betten again. I then spoke with Hunter who apologized and stated he would send a $250 check to cover this due to my original salesperson Zach, no longer being with the company. I spoke with Hunter on 6/5. It is currently 6/22 and I have not received a check in the mail. Between my vehicle not being properly registered, not having a full tank of gas, not having two fobs ( I was informed to purchase one on my own and I would be reimbursed which should not be the customers responsibility), and having to continuously call regarding promises made during my purchase..this has been a horrible buying experience. I should not still be dealing with this and I purchased my vehicle in January.

Service techs are always ready and willing to assist with any problem!

Oil change.

The service manager was helpful and knew what he was talking about. The time quoted was how long it took.

THEY REPLIED SAYING THINGS GOT RESOLVED BUT NOTHING HAS!!! IT IS TIME TO POST THE SCREENSHOTS!! I WANTED TO AVOID GOING THERE!!!! I STILL HAVE NOT GOTTEN ANY CLEAR ANSWERS!!! I would strongly recommend avoiding this dealership. My experience has been extremely unprofessional and stressful from the beginning. I was told my updated contract would be sent to GLS, but it still has not been provided to them. There are discrepancies between the contracts, with my paperwork showing one payment amount while GLS has something completely different. GLS has repeatedly tried contacting the dealership to resolve the issue with no ... Read More

Full review text opened.

Google - May 26, 2026

THEY REPLIED SAYING THINGS GOT RESOLVED BUT NOTHING HAS!!! IT IS TIME TO POST THE SCREENSHOTS!! I WANTED TO AVOID GOING THERE!!!! I STILL HAVE NOT GOTTEN ANY CLEAR ANSWERS!!! I would strongly recommend avoiding this dealership. My experience has been extremely unprofessional and stressful from the beginning. I was told my updated contract would be sent to GLS, but it still has not been provided to them. There are discrepancies between the contracts, with my paperwork showing one payment amount while GLS has something completely different. GLS has repeatedly tried contacting the dealership to resolve the issue with no success. I also purchased a warranty that turned out to be very misleading and did not cover part of the engine repairs I needed. On top of that, I still have not received my registration, license plate, or complete contract paperwork. I have already been pulled over because of their failure to handle the registration properly. To make matters worse, the dealership has continued sending me contracts and threatening to take my car if I do not sign them. This entire process has felt dishonest, unorganized, and extremely stressful. At this point, I have contacted an attorney regarding these issues. Thankfully, I made copies of all documents before returning anything to them. I would not recommend doing business here unless you want to deal with contract issues, poor communication, and questionable business practices. Just to let EVERYONE KNOW NOTHING HAS BEEN RESOLVED AT ALL!!!! THEY HAVE NOT EMAIL ME BACK BESIDES THE OWNER OF THE COMPANY!! I AM PRETTY SURE THERY ARE TRYING TO BLAME ME FOR THEIR MISTAKES!! ALL I WANT IS THE NEW CONTRACT, LICENSE PLATE, REGISTRATION, AND JUST AN APOLOGY!

Worked with Hunter for test driving a Santa Cruz all-wheel drive activity package mini truck. He was knowledgeable about vehicle features, package upgrades and warranty information. Our questions were answered thoroughly and any needs we had were met. His professional knowledge coupled with his friendly demeanor and professionalism as a salesperson made the process an overall smooth transaction. The Santa Cruz has the perks of utility and comfort and feel close enough to my previous luxury car. Just crossed the first thousand miles moving my daughter home from college and very pleased with the 28 mpg!

Friendly staff and good service.

Very Knowledgeable Service Representatives, who Waited on me with The utmost of professionalism got me in and out very fast and efficient and took care of the problem that I was having thank You very satisfied, Customer I really want a new car due to my Social Security money that I get. It’s not enough but when things get right, I’ll be at Betten‘s To get me a Escalade truck Or 💕💕💕

Clover made things right I am happy for bringing in my Yukon Denali in to the service department thanks Clover 🍀

Definitely disappointed with the service. Took my New Cadillac Escalade in for an oil change. After waiting over an hour and a half, it was complete. The service driver who was covered in grease drove it to meet me. I opened the door and the mat liner was already taken out which means he didn't have it down when he got in it. Then the side panel of the drivers door was covered in grease. The interior is a cream color!! I immediately went to the office staff to report it. He came over with some cleaner and tried ... Read More

Full review text opened.

Google - Apr 24, 2026

Definitely disappointed with the service. Took my New Cadillac Escalade in for an oil change. After waiting over an hour and a half, it was complete. The service driver who was covered in grease drove it to meet me. I opened the door and the mat liner was already taken out which means he didn't have it down when he got in it. Then the side panel of the drivers door was covered in grease. The interior is a cream color!! I immediately went to the office staff to report it. He came over with some cleaner and tried to get it off. He then proceeded to tell me I should get some higher strength cleaner to wash it off. Not the experience or mess I planned on. This is a brand new vehicle and definitely don't think a service/maintenance guy should be driving it out when they are clearly covered in grease/dirt ECT. Then to be told that I need to clean it, is completely unacceptable.

Bought a new truck from Ryan Bouchard. He looked for us until he found the exact truck we wanted. The whole experience was stress free. We couldn’t be more happier for everything he did for us.

It was HORRIBLE! I took my car in on Monday, April 20th 2026 for an inspection because the check engine light was popping on and off and I had previously taken it to Advanced Auto to get a reading. The reading indicated that I had needed a fuel tank pressure sensor. Greg from Betten told me that they had ran a smoke sensor test and that my gas cap was bad, among other things, including bad lower ball joints on both the driver and passenger side. He told me that my ball joints were severely worn and needed changing. I agreed ... Read More

Full review text opened.

Google - Apr 24, 2026

It was HORRIBLE! I took my car in on Monday, April 20th 2026 for an inspection because the check engine light was popping on and off and I had previously taken it to Advanced Auto to get a reading. The reading indicated that I had needed a fuel tank pressure sensor. Greg from Betten told me that they had ran a smoke sensor test and that my gas cap was bad, among other things, including bad lower ball joints on both the driver and passenger side. He told me that my ball joints were severely worn and needed changing. I agreed to the repair because I had a warranty that covered most of the cost. They kept my car for 3 days. I got it back Wednesday and my front end was popping and squeaking very loud. It was NOT doing this before the ball joint repair. I ended up having to bring my vehicle back up to Betten the very next day after work. They can't seem to tell me why my front end is making these noises, saying that it could possibly be a strut. Overall I am very unhappy with my most current visit and I need to get this matter resolved soon without further expenses.

Great service with a smile every time. I wouldn’t bring my car anywhere else. My new light looks great, thanks Betten!

I went in for an oil change and tire rotation. The service man was polite and courteous. The service was fast. My questions were answered. Always enjoy going to BettenBaker.

Zack was so helpful and patient through the whole car-buying process. He was responsive during and after business hours, which I appreciated. Very nice, polite, and not pushy one bit. He listened to exactly what I needed. Thanks, Zack!

The service and communication is excellent. Would recommend.they do very good work thank you Martin Garcia good job!! But one complaint when you take your car and just service the parts department should have in stock parts so you ain't got to keep your car there for 3 days waiting for parts otherwise service is great no complaints with service they did a good job thanks again!! service

I cannot say enough about how wonderful my experience here was! Brandon from the start was incredibly kind and helpful in helping find the right vehicle for me. He made the process smooth and easy. When we came in to sign papers Hunter and Austin were also great! Super nice guys and just a great experience with zero pressure and stress! Highly recommend!

The guy that wrote me up was fantastic. Brian Betten should give him a bonus or something. Employees like that are few and far between. Good job guys thank you.

Great experience working with Greg and Colby! Definitely recommend working with them if you are in the market for a new car! They made sure to communicate along the way and made it a quick & smooth process!

My experience was a bit of a nightmare. I'm thinking about taking them to court.

Betten did a great job of keeping me in the loop on my repair (part was backorder through GM no fault of the dealership), they got the truck in and repaired as soon as they possibly could, and made sure I had what I needed in the meantime.

Great service and was a quick in and out

I called Betten Muskegon same day for Service appointment. I came in for an Oil Change had a low tire pressure but didn’t mention it. Service Tech brought to my attention the issue was Tire Stem and repaired with a replacement kit. Great Customer Service by the young lady at the Desk! 🤩

Paid big money for a leaking water pump for coolant…next morning…low coolant light is on again and car is hot…but not as hot as I am after having paid $1700 for first pass.

I’ve leased and bought several vehicles over many years here, the sales, service and location bring me back each time!

Very good customer service. Quick turn around.

The service was quick and I had a coupon!

Very EXCELLENT service.

Greg did a great job helping me!

Today I went in for questions regarding a recall and the guy said all we do is follow what it says on the screen then told me end of discussion, that is unprofessional

I had an oil change. It it was nothing about it worth mentioning, but I did get a ridiculously low offer to buy my car..

I found a car at the Betten Hyundai dealership inI was interested in, I drove to the dealership and took the car for a test drive. I liked the car so I after talking with the salesman and going over some financing options my wife and I decided to go test drive it again. I let the salesman know a day or 2 in advance we were coming. I even let him know that we were running late that day. When we arrived at the dealership we chatted and then he went to find the car. He returned about 15 minutes later ... Read More

Full review text opened.

Google - Mar 6, 2026

I found a car at the Betten Hyundai dealership inI was interested in, I drove to the dealership and took the car for a test drive. I liked the car so I after talking with the salesman and going over some financing options my wife and I decided to go test drive it again. I let the salesman know a day or 2 in advance we were coming. I even let him know that we were running late that day. When we arrived at the dealership we chatted and then he went to find the car. He returned about 15 minutes later and said the car is missing and that someone must have taken it. Shouldn't he have had the care ready for us knowing we were coming so we didn't make a special trip to Muskegon. About 10 days later he sent me a text and said an employee let a friend of the family take the car while their car was getting serviced. Took him 10 days to figure that out?? When I questioned him he said and I Quote. "If it makes you feel any better we fired the guy that loaned out the car" I could give 2 *=^~; about that. I then asked what the new price was going to be. The car has another 4000 miles on it from when it was listed which will effect the remaining warranty too. He said he would get back to me the next day. That was 2 days ago. No thanks Hunter. Too many other dealerships that want my business.

Doug Woods is extremely rude and dishonest. I received VIP oil changes for the life of my vehicle with purchase. I was questioned by Doug Woods about my VIP status. He said I had been paying $60.00 for an oil change and I told him I was not. He then asked me if I had proof of how much I had paid. I said that if he looked the Vin# as they did in the past the history should show how much I paid. He said he did and you paid $60. I then went to my car and pulled out the ... Read More

Full review text opened.

DealerRater - Feb 7, 2026

Doug Woods is extremely rude and dishonest. I received VIP oil changes for the life of my vehicle with purchase. I was questioned by Doug Woods about my VIP status. He said I had been paying $60.00 for an oil change and I told him I was not. He then asked me if I had proof of how much I had paid. I said that if he looked the Vin# as they did in the past the history should show how much I paid. He said he did and you paid $60. I then went to my car and pulled out the last oil change receipt that said I paid $32. He had lied to me. Then I was rudely asked do you want an oil change or not. I said yes at $32. I have had my vehicle for 12 years and have never had a problem until now. Service at Betten Hyundai is very rude and dishonest. I wouldn't buy a vehicle from them again.

Read at DealerRater

My warranty company was willing to pay a certain amount they weren’t happy and tried billing me the difference so they got exactly what they asked for in the beginning m. Not happy

Great sales staff but service department is better at excuses than actual service. I spent my entire career in service management and would have been fired on the spot for treatment like I recieved there. I will never give them my business again and have transfered my business to Hyundai in Holland. I do however love my Sonata Hybrid.

Very poor experience dealing with them. Took the car in for brake work. They said it needed 2 front calibers with pads and rotors all around. Then 7 months later it need 2 back calibers. Plus another $500 for pads and rotors. But initially tried lying about doing any work to the back brakes. Never taking a car again.

theyr very friendly and Doug who works there is a great guy and do their job but getting an appointment is a chore, if they even pickup the phone. I get a problem and they cant even look at it for at least 2 weeks. Nice people but understaffed, and its not a temporary thing, this is how they do business. They also have to update cars periodically and you wait for hours for a frickin update on a car, and then update doesnt even finish so they waste more of your time. Not sure if this is all dealerships nowadays ... Read More

Full review text opened.

Google - Jul 21, 2025

theyr very friendly and Doug who works there is a great guy and do their job but getting an appointment is a chore, if they even pickup the phone. I get a problem and they cant even look at it for at least 2 weeks. Nice people but understaffed, and its not a temporary thing, this is how they do business. They also have to update cars periodically and you wait for hours for a frickin update on a car, and then update doesnt even finish so they waste more of your time. Not sure if this is all dealerships nowadays but either way, why would I wait 2 or 3 weeks if I can hear a problem with the vehicle I bought there in the first place.

Hands down the worst Hyundai dealership in West Michigan. Brought my 21 sonata here for transmission issues they have had the car for 3 months and refuse to work on it. They are telling me the same crap lies about cars ahead of mine because they keep putting cars ahead of mine. I am so fed up with this place. I will never buy a car here because they are not trustworthy with my current one. Do your self a favor and go to Fox Hyundai instead.

Unimpressed with Betten Hyundais Service Departments lack of communication. They blew their chances at a good 1st impression

Unacceptable Customer Service.

Service Department Does Not Answer Calls Nor Do They Return Messages. I have been trying for a week now.

The service Department is a joke. I made an appointment for an oil change and it was going to be 1.5 to 2 hours. I left without the oil change.

I've had my car, a 2012 Hyundai Accent in the shop for an insurance claim for a month now. They never call to update me, I always have to call them. When I do they give me the run around, saying my car isn't there when I was told the day before it was, things like that. And that's when I can get a hold of them. I've left multiple voicemails, and they have not returned a single one. It's like they don't care. Very frustrated.

The last two times I’ve gone for an oil change with a scheduled appointment, it has taken well over two hours. The first time, they apologized for the delay, but this time, they didn’t even acknowledge the wait time. Why even schedule an appointment if they don’t get to it at that time and make you wait for over two hours?

The service department stinks. They never answer the phone. They never return calls. Updates are nearly non-existent.

They dont answer the phone most of the time for service needs, takes multiple tries just to get them to answer. Been waiting days sometimes just to get them to pick up the phone. Their service is good and friendly but theyr always understaffed in the service center and all these new vehicles end up with a lot of electronics issues besides, so you have to call a lot. Owner of the place is a great guy seemingly and I like the employees but as a company theyr deliberatly short staffed, so its really frustrating. wont be buying another hyundai ... Read More

Full review text opened.

Google - Apr 11, 2024

They dont answer the phone most of the time for service needs, takes multiple tries just to get them to answer. Been waiting days sometimes just to get them to pick up the phone. Their service is good and friendly but theyr always understaffed in the service center and all these new vehicles end up with a lot of electronics issues besides, so you have to call a lot. Owner of the place is a great guy seemingly and I like the employees but as a company theyr deliberatly short staffed, so its really frustrating. wont be buying another hyundai ever.

Worst service department I have ever dealt with my car has been in there shop for 2 weeks still not done every time I call it always something else parts or they ran into something I’m up to 3000 for breaks and on and on horrible plus I have car rental on top of it. If I would have known these I would have traded it in would have had a nice down payment. But now I want nothing to do with better. I very had my car for .5 years and love it but not anymore

Read at DealerRater

Smooth process. Got a different car than I came for but I love it! Conrad was a very nice and helpful salesman.

Read at DealerRater

No good service, have bad communication does not take responsibility for they have done or not done. My they released my car knowingly that the car engine light was on and they released it to a person they did not know to get it off their hands. Now my car is having problems with the gears and the car not wanting to move!All because they do not want to deal with the warranties. They knew something was wrong but did not want to deal with it when I spoke to them they did not want to hear anything about ... Read More

Full review text opened.

Google - Dec 27, 2023

No good service, have bad communication does not take responsibility for they have done or not done. My they released my car knowingly that the car engine light was on and they released it to a person they did not know to get it off their hands. Now my car is having problems with the gears and the car not wanting to move!All because they do not want to deal with the warranties. They knew something was wrong but did not want to deal with it when I spoke to them they did not want to hear anything about my complaints and not taking care of the problems I had had with them in the past 7 months. It is disgusting that the Hyundai dealer does not do a good job after taking that long to fix a car and 7 months later it is in worst condition than when it was first taken in, seeing that it was taken in for the air conditioner and the gas gauge. wrong they have

Charged me for undercoating without asking. An extra $700. They knew I was short on time so they made us wait 4 hours until they gave us the paperwork. Typical car salesmen.

I only gave them a star because the review process makes you, I would have liked to give them 0. Daughter-in-law bought a 2016 Hyundai from them, 9 months later it needed a new engine. The engine was covered under the extended warranty she bought. Now 7 moths later it needs another new engine and warranties are expired and they will do nothing. This dealership sucks!!!!

Read at DealerRater

an appointment was made on may of 2023 for them to fix my airconditioner and my gas gage, also all the lights that lit up on my dash, they never once touched the car during that week. I asked if i could pick up the car for the weekend they said yes and they would make an appointment for the car to be looked at. the following Monday I returned the car on Sunday. Again I needed the car for the following weekend , picked it up and returned it on sunday, note this now the third week. this was now going ... Read More

Full review text opened.

Google - Dec 8, 2023

an appointment was made on may of 2023 for them to fix my airconditioner and my gas gage, also all the lights that lit up on my dash, they never once touched the car during that week. I asked if i could pick up the car for the weekend they said yes and they would make an appointment for the car to be looked at. the following Monday I returned the car on Sunday. Again I needed the car for the following weekend , picked it up and returned it on sunday, note this now the third week. this was now going into June, stating that they did not have any info on My warranties .( all my payment info was written down on a sheet attached to the steering wheel , the first time it was taken in.) months went by with no communication from them to me other than when I went or sent my daughter to speak to them , just to listen to them making excuses like the warranty companies were refusing to pay or were not answering their calls. ( funny that I could reach them everytime I called them to get information. ) finally in August I got my car back I drove it once , almost got a ticket because my speedometer was not working neither was the gas gage. I called to no avail. I sent my daughter to let them know and they said to return the car, I tried, but the car would not start even with cables. they never offered to tow the car so I had to pay for the tow . now again the car is in the shop. months went by and at the end of November they told my daughter it was fixed and could take it home ,but I told her to tell them no because the engine light was still on. now on the first week of december , i sent my son to ask if they had fixed the lite that says engine repaitgat r, and was told was it was ready for pick up and he could take it. they gave him the key and and he took it. The car engine lite is still on, never repaired. 1. they were not timely, May thru Dec. 2. they never communicated with the customer as to what the problems were period. (got two voice messages 9/3, 9/24 3.will not admit they were wrong and accept that it was part of their fault. 4. They knew I did not want the car released and they gave the key to my son,without asking for any ID. 5.said they WERE NOT GOING to work on my car because they were not being paid by the warranty companies 6. as for the time the car was in repair there were cars there longer waiting for repairs they could not get to. the first mechanic that worked on the car supposedly was fired,he was just moved to another dealer. 8. no one could answer any questions about the car only the mechanic that was working on it could answer them and he was never there. there is much to say about how I was treated and all I can say now is dont take your car for service there.

The dealership replied to a review within 12 hours instead of returning two voice messages left by the customer. Dealership does not provide loaner vehicles to customers under factory warranty! UPDATED, for clarity...the corporate office does not make approvals for a loaner vehicle that is at the dealerships discretion. My vehicle is under factory warranty and so is the new part (transmission/clutch). Why are you not willing to offer a loaner vehicle? You say in your reply that the vehicle has to have a warranty issue. There is no misunderstanding, your dealership is not willing to provide me with ... Read More

Full review text opened.

Google - Dec 1, 2023

The dealership replied to a review within 12 hours instead of returning two voice messages left by the customer. Dealership does not provide loaner vehicles to customers under factory warranty! UPDATED, for clarity...the corporate office does not make approvals for a loaner vehicle that is at the dealerships discretion. My vehicle is under factory warranty and so is the new part (transmission/clutch). Why are you not willing to offer a loaner vehicle? You say in your reply that the vehicle has to have a warranty issue. There is no misunderstanding, your dealership is not willing to provide me with a loaner vehicle while my vehicle is being serviced. That is accurate and true. In the future address customers first not social media posts. In July 2023, my vehicle still under the factory warranty needed a new transmission and clutch. It was replaced by a dealership in Illinois. At the end of October, I noticed my vehicle wasn't engaging into gear. Same issue before the new transmission and clutch. I no longer live in Illinois so I called the neared Hyundai dealership, Betten Baker, and told the service department my vehicle history. I am a single person with one vehicle. If my vehicle, which is still under factory warranty needs repairs I need a loaner vehicle. I purchased a Hyundai (this is my second Hyundai in 2 year, the first one was totaled due to a 16 year old driving reckless and T-boning me) for its warranty. Hyundai is suppose to have the best car warranty. Customers rely on that top notch customer service warranty promised to them if they need it. I need it. I do not have the means or finances to get my own loaner vehicle while Im paying for a monthly car payment. I work full- time just like many people, and live pay check to paycheck like many people as well. If my vehicle is under factory warranty and the new part (transmission/clutch) is under warranty for an additional 12months. Hyundai should do the right thing and evaluate my vehicle and fix it properly. While they have my vehicle I should be provided a loaner vehicle at no cost to me. When I had the vehicle evaluated in July and they put in a new transmission and clutch that took a month! They provided me a loaner and then a rental because the service was taking longer than normal. This dealership in Muskegon is significantly smaller it could take them two months. It is not the customers responsibility to pay for a loaner or rental vehicle. Does Hyundai tell their customers when purchasing a vehicle "loaners are not provided if your vehicle needs to be serviced" NO! Because no one would buy a Hyundai vehicle. They promise you top notch service, best in the industry, yet when I went in for my service appointment they told me, we don't have any loaner vehicles at this time. I called the corporate office in California, they told me dealerships are not required to provide you with a loaner. My vehicle has a major safety issue. Since the car engages into gear whenever it wants It has caused me to almost rear-ended people or vs versa. I cant predict when the car will act up. It seems the corporate office and Betten Baker do not think my safety is a priority. What about a lawsuit? Will they act accordingly, represent and stand behind their company's mission if I file suit against them? It's sad they do not want to do the right thing and evaluate the vehicle protecting my safety, while providing me with a loaner vehicle. This is Hyundai's responsibility and all dealerships under Hyundai should provide the same service to all their customers no matter what location! Im incredibly disappointed. Five weeks wasted and delayed service by Matt, Dawson and JR from corporate.

Took in my 2023 Sonata for regularly scheduled oil change and maintenance check. Hyundai covers 3 years or 36000 miles of oil changes complimentary on new vehicles. They stated they only cover every other oil change and charged me $119. This is my 3rd new Hyundai and I trade them in every few years to avoid any maintenance charges. Never had to pay for oil change in 8 years. Had to call Hyundai customer service and was told I can take my car to any dealership in US for free regularly scheduled service including oil changes. Will have to be reimbursed by Hyundai motors for ... Read More

Full review text opened.

Google - Nov 21, 2023

Took in my 2023 Sonata for regularly scheduled oil change and maintenance check. Hyundai covers 3 years or 36000 miles of oil changes complimentary on new vehicles. They stated they only cover every other oil change and charged me $119. This is my 3rd new Hyundai and I trade them in every few years to avoid any maintenance charges. Never had to pay for oil change in 8 years. Had to call Hyundai customer service and was told I can take my car to any dealership in US for free regularly scheduled service including oil changes. Will have to be reimbursed by Hyundai motors for Betton Baker ripping me off. Will never return to Betton. Plenty of other Hyundai dealerships that will honor their warrantees.

Had a terrible experience with them getting my car fixed!! Had us coming back & forth from 1.5 hours away. Couldn't get their act together to get a computer issue taken care of. Dragged this out for a month of back & forth. They were even paid in advance. Will not use this dealership again!

I was charged for service, which is covered in warranty.At time of puirchase the vehicle was to recieve free oil change and tire rotations for 3 years or 36000 miles at 22000 miles and 18 months old i was charged for oil change and tires were not rotated

Had my daughter's car worked on by service keep in mind it was for new tires this was a graduation gift for her. Came to pick up vehicle and service department was rude. Drove a less than 3 miles and tire sensor light came on. That's weird I thought so I stopped to put air in the tires and come to find out it was low by 12 pounds and missing a lug nut. How does a licensed mechanic forget a lug nut. Completely flabbergasted. I don't even know what to say

My wifes vehicle went in for an engine replacement, after service said it was ready the car had 3 quarts of oil too much in New engine, mass flow sensor not hooked up, and damaged parts in the engine bay. They didn't tell us about any of the problems. Wife drove home with multiple issues occurring. Called dealership had to bring it back took a month and a half, no answer no communication and no rental offered even though they were holding the car they damaged. 2nd pick up of car oil still 2 inches above full line, constant shake while ... Read More

Full review text opened.

Google - Aug 27, 2023

My wifes vehicle went in for an engine replacement, after service said it was ready the car had 3 quarts of oil too much in New engine, mass flow sensor not hooked up, and damaged parts in the engine bay. They didn't tell us about any of the problems. Wife drove home with multiple issues occurring. Called dealership had to bring it back took a month and a half, no answer no communication and no rental offered even though they were holding the car they damaged. 2nd pick up of car oil still 2 inches above full line, constant shake while driving and high reving. This place will not respond to voice mails, answer calls, or update customers. Andrew in service has an attitude just says he is over worked, owner said oh its fine to have too much oil in the engine and won't own up to the mistakes betten has done. We are stuck with a half put together damaged car we don't trust due to inexperienced workers that don't care if they jeopardize people's lives. Buyer Beware. This place will hold your car for 3.5 months without completing service. I wouldn't trust this place with a matchbox car.

AVOID!!! The customer service in the services department is the worst I have ever seen. They will not answer the phone or call back when you leave a message. And don't leave your car unless you don't need it for several months. With this said, if you want to try them anyway, you will be the next one writing a negative review.

They had my car for over a week and I let them know I would need a loaner car if not done by the 2nd Sunday. They call on Tuesday and say they’ll give me an update when it’s done. After not hearing from them for a few days I reach out to them for an update. They tell me there’s another thing they have to do and it will be done in an hour. Call later and then they say it won’t be done until Monday afternoon AND they don’t have a loaner car ... Read More

Full review text opened.

Google - Apr 7, 2023

They had my car for over a week and I let them know I would need a loaner car if not done by the 2nd Sunday. They call on Tuesday and say they’ll give me an update when it’s done. After not hearing from them for a few days I reach out to them for an update. They tell me there’s another thing they have to do and it will be done in an hour. Call later and then they say it won’t be done until Monday afternoon AND they don’t have a loaner car and that they can’t turn back time so there’s nothing they can do.

Betten baker Hyundai sold me a lemon through credit acceptance. Do not buy any used cars through their credit acceptance program. If you’re that desperate just take the bus. The headache from the bud ride surely is better then the headache from dealing with them on a bad car deal.

I’ve been waiting on a refund of my canceled GAP and service contract for two months. I keep getting excuses of why I haven’t received it, but still no check. It is nearly $5,000 and the company is acting as if we are at fault. We’ve called the gap insurance company who said we should’ve received a refund within a “a week or two”.

Bought a vehicle and had problems in the first week. Car was on warranty but now they are fighting to see if I have to pay or if they will pay for the fix on top of them not providing the loaner vehicle which was mentioned when I signed my paper work. Overall horrible experience!

The best car buying experience I've ever had. Andrew was out salesperson and was excellent. Very informative, no pressure, great to work with. Rob & Joe we're both great with the finance part. Great experience start to finish.

Read at DealerRater

I just wanted to see what my prize was with the flyer I received in the mail. All of a sudden I am pressured into testing a car. I will admit I was casually looking for a car and said it was a nice car. I just wanted to see the price. Long story short they had me sign things just so I could see the price if I did certain things like a trade in. All of a sudden I hear congratulations and my mind went numb. I didn't want to buy the car that same day, I ... Read More

Full review text opened.

Google - Jun 23, 2021

I just wanted to see what my prize was with the flyer I received in the mail. All of a sudden I am pressured into testing a car. I will admit I was casually looking for a car and said it was a nice car. I just wanted to see the price. Long story short they had me sign things just so I could see the price if I did certain things like a trade in. All of a sudden I hear congratulations and my mind went numb. I didn't want to buy the car that same day, I just wanted to see the prices and think about it. I never bought a car from a dealership before, so I didn't know what I was doing. Then they pressured me saying that I signed all those agreements and I politely declined when I really wanted to scream and run out of there. They scared me out of buying a car for a while.

They send out scam junk mail for a "contest" that you 'win' 100% of the time. You have to come into the dealership to "claim" your prize. Everyone "wins" $100,000 or "two new cars" according the pull tabs on the scam flyer. When you go to Betten to claim your $100,000, you are told you get to spin a prize wheel or are entered into a drawing, depending on the scam. The company that runs the scam sweepstakes is called Fat Win. Watch out for this scam! Shame on you Betten Baker!

I went into the service department for appointment for a oil change and it took about 3 hours to complete. Then after the car was finished, we got into the car and found out the engine light was on. I went back into the shop and told them about, that is when the receptionist said I had to make appointment to get it turn off. That was about 2 weeks with it on. So I went to another place and they turn it off. Also this was the second time this had to us. And the first time they shut it off. ... Read More

Full review text opened.

Google - Mar 21, 2021

I went into the service department for appointment for a oil change and it took about 3 hours to complete. Then after the car was finished, we got into the car and found out the engine light was on. I went back into the shop and told them about, that is when the receptionist said I had to make appointment to get it turn off. That was about 2 weeks with it on. So I went to another place and they turn it off. Also this was the second time this had to us. And the first time they shut it off. Won't deal with them any more.